This Privacy Policy describes how your Personal Information is collected, used, and shared when you visit or make a purchase from www.heylenny.com.au (the “Site”). Hey Lenny is committed to providing quality customer service to you and to protecting the privacy of Personal Information provided to us. 

We use Personal Information only for providing and improving the Site. By using the site you agree to the collection and use of information in accordance with this policy. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

Personal information we collect 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information means information or an opinion about an individual whose identity is apparent or from which your identity can be reasonably ascertained.

Personal Information may include:

• Your name

• Contact information such as your address, email address and telephone number

• Gender

• Your age and/or date of birth

• Your credit card details

• Browser type including version, language, operating system and browsing behaviour

• Communication relating to products and services including enquiries from you and our response to you

• Information that you provide to us, through the use of our Site and social media platforms

We collect information submitted by you to this Site when you register, contact us or otherwise submit information via the Site. The provision of personal information and data by you is voluntary. If you do not wish for your information to be used for the reasons mentioned below, please do not provide us the information.

We collect Device Information using the following technologies: 

- “Cookies”’ enable us to analyse usage patterns in order to tailor it to your preferences. Most web browsers are set to accept cookies however you can instruct your browser to refuse all cookies, you may however be unable to engage with some parts of our Site. Cookies do not personally identify users but rather a user’s browser. We do not store any information within cookies. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

What we do with your Personal Information?

The security of your Personal Information is paramount to us and we will treat such information with care and recognise the need for appropriate protection. Hey Lenny will not sell, rent or otherwise disclose personal information for any purpose without consent from the user, unless permitted or required by law. 

Personal Information may occasionally be disclosed to certain selected organisations and agents to whom we outsource certain functions and procedures. We will not disclose personal information for marketing purposes to anyone other than the specific organisations unless you have indicated otherwise.

How do we use your Personal Information? 

We use the Personal Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Information to: 

• Enable you use of our Site

• To contact and communicate with you

• To keep you updated with promotional news about Hey Lenny

• For analytics and market research to be used to improve our Site and services to best serve you

On occasions, we may conduct contests or competitions that will require the supplying of specific personal information upon entry. In such cases, note that the Privacy Policy may be varied and the changes brought to your attention in the relevant area of the Site.

Sharing your Personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Email Subscriptions 

To unsubscribe from our email database, please contact us via our Contact page or by using the opt-out function in our emails. 

Security of Personal Information

While we exercise appropriate care of the security of your Personal Information, we cannot guarantee the security of any information that is transmitted to or by us over the internet. The exchange and transmission of information is done so at your own risk. 

Changes to this Privacy Policy

We reserve the right to change and update this Privacy Policy at any time. We advise that you check this policy periodically. We will post the most current version on our website and notify you of the change if such a revision would meaningfully reduce your rights. 

Contacting Us

If you have questions regarding this Privacy Policy, contact us at hello@heylenny.com.au